Refund policy
We offer a 30-day right of return. This means you have 30 days after receiving your item to request a return. To be eligible for a return, the item must be in the same condition in which you received it: unworn, unused, with tags attached and in its original packaging. You will also need the receipt or other proof of purchase.
To start a return, you can contact us at contact@nomadsocks.de. Please note that returns must be sent to the following address:
R. Baimonkoeva Eydkuhnenweg 22B 22047 Hamburg
Unfortunately we cannot provide a return label – please write the return address on your parcel yourself. You bear the direct cost of returning the goods. Items sent back to us without first requesting a return will not be accepted. If you have any questions about returns, you can contact us at any time at contact@nomadsocks.de.
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective or damaged or if you received the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain items cannot be returned, such as perishable goods (e.g. food, flowers or plants), custom products (e.g. special orders or personalised items) and personal care products (e.g. beauty products). We also do not accept returns of hazardous materials, flammable liquids or gases. Please contact us if you have questions or concerns about a specific item.
Exchanges
The fastest way to get the item you want is to return the item you received. Once the return is accepted, you can buy the new item in a separate purchase.
European Union – 30-day withdrawal period
Notwithstanding the above, if the goods are shipped to the European Union, you have the right to cancel or return your order within 30 days without giving any reason. As described above, the item must be in the same condition in which you received it: unworn, unused, with tags attached and in its original packaging. You will also need the receipt or other proof of purchase.
Refunds
We will notify you once we have received and inspected your return and let you know whether the refund has been approved. If approved, you will usually receive an automatic refund to your original payment method within 10 working days (the statutory maximum period is 30 days, see the cancellation policy below). Please remember that it may take some additional time for your bank or credit card company to process the refund. If more than 15 working days have passed since your return was approved, please contact us at contact@nomadsocks.de.
Right of withdrawal for consumers
A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession.
Cancellation policy
Right of withdrawal
You have the right to withdraw from this contract within 30 days without giving any reason.
The withdrawal period is 30 days from the day
- on which you or a third party named by you, who is not the carrier, took possession of the goods, if you ordered one or more goods as part of a single order and these are delivered together;
- on which you or a third party named by you, who is not the carrier, took possession of the last item, if you ordered several goods as part of a single order and these are delivered separately;
- on which you or a third party named by you, who is not the carrier, took possession of the last partial shipment or piece, if you ordered goods that are delivered in several partial shipments or pieces.
To exercise your right of withdrawal, you must inform us
R. Baimonkoeva, Eydkuhnenweg 22B, 22047 Hamburg, email address: contact@nomadsocks.de
of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or an email). You may use the attached model withdrawal form, but this is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send your notice of exercising the right of withdrawal before the withdrawal period has expired.
Consequences of withdrawal
If you withdraw from this contract, we shall reimburse all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event no later than 30 days from the day on which we are informed of your decision to withdraw from this contract.
We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us without undue delay and in any event no later than 30 days from the day on which you inform us of your withdrawal from this contract. The deadline is met if you send back the goods before the period of 30 days has expired.
You bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Exclusions and early expiry
The right of withdrawal does not apply to contracts
- for the supply of goods that are not prefabricated and for whose production an individual selection or determination by the consumer is decisive, or that are clearly tailored to the personal needs of the consumer;
- for the supply of goods that are liable to deteriorate rapidly or whose expiry date would quickly be exceeded;
- for the supply of alcoholic beverages whose price was agreed upon at the conclusion of the contract, but which cannot be delivered until 30 days after the conclusion of the contract and whose current value depends on fluctuations in the market over which the trader has no control;
- for the supply of newspapers, periodicals or magazines, with the exception of subscription contracts.
The right of withdrawal expires prematurely for contracts
- for the supply of sealed goods that are not suitable for return for reasons of health protection or hygiene, if their seal has been removed after delivery;
- for the supply of goods if, after delivery, they have been inseparably mixed with other goods due to their nature;
- for the supply of sound or video recordings or computer software in a sealed package, if the seal has been removed after delivery.
Model withdrawal form
(If you wish to withdraw from the contract, please complete and return this form.)
To R. Baimonkoeva, Eydkuhnenweg 22B, 22047 Hamburg, email address: contact@nomadsocks.de:
- I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*)
- Ordered on (*)/received on (*)
- Name of consumer(s)
- Address of consumer(s)
- Signature of consumer(s) (only if this form is notified on paper)
- Date
(*) Delete as appropriate.
